Refund policy

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Plantura GmbH, Brienner Strasse 41, 80333 Munich, Germany, contact@plantura.garden) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed sample withdrawal form for this purpose; however, this is not mandatory.

To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Effects of the Cancellation

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs incurred by your choosing a non-standard delivery method), without delay and at the latest within fourteen days of the day upon which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make a repayment until we have received the return of the goods or until you have provided proof that you have returned the goods, whichever is earlier.

Perishable goods (such as Plantura ichneumon flies and Plantura nematodes) are excluded from this regulation. As these are perishable goods, deliveries that have already been dispatched cannot be refunded.

Sample Cancellation Form

(If you wish to cancel the contract, please complete and return this form.)

- To Plantura GmbH, Brienner Strasse 41, 80333 Munich, contact@plantura.garden, Germany

- I/we (*) hereby revoke the contract I/we (*) concluded for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where inapplicable.